Privacy policy
Last updated: August 1, 2025
PuppyPop operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (hereinafter referred to as the “Services”). PuppyPop is a store powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us in any way. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or de-identified so that it can no longer identify you or be reasonably linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from them:
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Contact information including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, and bank account numbers, payment card details, transaction details, payment method, payment confirmation, and other payment details.
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Account information including your username, password, security questions, preferences, and settings.
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Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
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Communications with us including the content of messages you send us, such as when you submit a customer service inquiry.
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Device information including details about your device, browser, or network connection, IP address, and other unique identifiers.
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Usage information including details about how and when you access or interact with the Services.
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you, such as when you create an account, use the Services, communicate with us, or otherwise provide your personal information.
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Automatically through the Services, such as from your device when you use our products, visit our websites, or through cookies and similar technologies.
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From our service providers, such as when they collect or process personal information on our behalf.
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From our business partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or the Services, we may use your personal information for the following purposes:
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To provide, customize, and improve the Services — including fulfilling our contract with you, processing payments and orders, remembering preferences, sending account-related notifications, facilitating returns or exchanges, enabling product reviews, and delivering a personalized shopping experience.
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Marketing and advertising — including sending promotional emails, SMS, or postal mail, and showing online ads based on your previous purchases or activities on the Services.
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Security and fraud prevention — including authenticating your account, detecting or preventing fraudulent, illegal, harmful, or malicious activity, and ensuring the security of our Services.
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Communicating with you — including responding to inquiries, providing customer support, and maintaining our business relationship with you.
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Legal compliance — including responding to lawful requests from law enforcement, complying with legal obligations, or enforcing our terms and policies.
How We Disclose Personal Information
We may disclose your personal information in certain situations, including:
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With Shopify, service providers, and other third parties performing services on our behalf (e.g., IT management, payment processing, analytics, cloud storage, shipping).
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With business and marketing partners to provide targeted advertising.
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When you give us permission or request that we share certain information with third parties.
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With our affiliates or within our group of companies.
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As part of a business transaction, such as a merger, bankruptcy, or asset sale.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. Your information may be transferred to or stored in other countries. For more details on how Shopify handles your data and your rights, please see the Shopify Privacy Policy.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from minors under the legal age of majority in your jurisdiction.
Security and Retention
While we take steps to protect your personal information, no method of transmission or storage is 100% secure. We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights
Depending on where you live, you may have the right to:
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Access, delete, or correct your personal information.
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Request a copy or transfer of your personal information.
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Manage communication preferences.
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Object to or restrict processing of your information.
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Withdraw consent where applicable.
You can exercise these rights by contacting us at info@puppypopstores.com or at the address listed below.
International Data Transfers
We may transfer, store, and process your information outside your country of residence, using recognized transfer mechanisms where required by law.
Changes to this Privacy Policy
We may update this Privacy Policy at any time. Updates will be posted here with a revised “Last updated” date.
Contact
If you have questions about our privacy practices or this Privacy Policy, or to exercise your rights, you may contact us at:
Email: info@puppypopstores.com
Address: Voie de Liège 59, Chaudfontaine, 4053, BE