Refund policy
Returns Policy
We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To start a return, you can contact us at info@puppypopstores.com. Please note that returns must be sent to the following address:
PuppyPop – Voie de Liège 59 – B-4053 Embourg – Belgium
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer unless otherwise agreed with us in advance.
You can always contact us at info@puppypopstores.com with any questions about returns.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you are unsure about a specific item, feel free to contact us with any questions.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with our standard policy, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved or not.
If approved, you will be refunded automatically to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@puppypopstores.com.